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Return Policy

  • ShaggBox.com respects the privacy of our guests which is why all packages ship in discreet packages with shipping labels originating from “The Sweets”.
  • ShaggBox.com offers shipping to the Continental United States. ShaggBox.com will utilize either UPS or USPS for shipping.
  • Orders generally ship within 24-48 hours. Orders placed after 12 PM MST will be processed and shipped the next business day. 
  • Order Cancellation Policy

    Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive, we will be unable to cancel an order after submitted. Please order carefully.

  • Return Policy

    • ALL SALES ARE FINAL.* 
    • All sales are final on items that are marked down from their original price. They may not be returned or exchanged.
    • Any defective products being returned must be unopened, unworn, undamaged, and have original ticketing attached.
    • We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

     

  • Defective Products

    • For health and safety reasons, we do not accept satisfaction returns. We do accept returns on defective items within 7 days of your order delivery date. Most items are covered under a warranty, so if it is past 7 days you may contact the product manufacturer regarding a return or exchange.    

  • Items That May Not Be Returned

    *PLEASE NOTE: To ensure the safety and health of our customers we do not accept returns on items that may constitute a health risk or any item that comes into contact with ANY skin or bodily fluid (saliva, semen, urine, blood, et al). Once these items leave our warehouse, we consider them to be used and non-resellable. These items include (but are NOT limited to):


    ANY dildo or vibrator.

    ANY lingerie.
    ANY enema kits.
    ANY item that breaks the surface of the skin.
    ANY item that is inserted into the mouth, penis, vagina or anus.
    ANY harness/dildo combination.
    We also DO NOT accept returns for soiled or washed merchandise. 

  • MAP PRICING -- BRANDS THAT MANUFACTURES DO NOT ALLOW SALES ON:

    SEX Grease, Aloe Cadabra, CBX, Aneros, Eye of Love, Bathmate, Be Wicked, Big Teaze Toys, Oxballs, BMS Factory, B Swish, Boy Butter Lubes LLC, Bring it Up, ForPlay, Elvie, Mimic, UVee, Clone-A-Willy, B Vibe, leWand, CowGirl, Cousins Group, C1R, DanaLife ApS, Dame, Doc Johnson, Dorr, Dream Girl, Earthly Body, ElectraStim, Empowered Products, Fleshlight, G-Vibe , GIANTmicrobes "z", GigaLuv, Hauty Lingerie, iCollection, Hot Octopuss, Icon Brands, Closet Collection, Intimate Earth, Je Joue, JimmyJane, Kama Sutra, Kiiroo, Kinklab, LELO, Inc., LOVENSE, Dorcel, M.D. Science Lab, Mystim, Novel Creations, OhMiBod, joyBoxx, Perfect Fit Brand, Pjur, Rago, Boneyard, Satisfyer, VeDO, SenseMax, Scarecrow Inc., Sexual Health Enthusiasts, Shibari, Shirley of Hollywood, SPUNK, Smuggle Your Booze, SuperSlyde, Svakom, Tantus, Exsens, Tenga, Magic Wand, MiPole, Vvole, FemmeFunn, Nalone, We-Vibe Womanizer, Bodywand